Your Privacy Matters to Us

1. Information We Collect

When you request a free quote or contact us, we may collect information such as your full name, email address, phone/WhatsApp number, and details about your design project, including the size, fabric/garment type, required file format and any additional instructions you provide.

We may also collect the artwork files you upload through our quote form so that we can review your project and provide an accurate quote.

2. How We Use Your Information

• To respond to your quote requests and provide embroidery digitizing, custom patches or vector art services
• To communicate with you about your project, including via email or WhatsApp
• To improve our services, website and customer experience
• To keep records of past orders and project requirements

3. How We Protect Your Information

We take reasonable measures to protect the information and artwork you share with us from unauthorized access, disclosure or misuse. Your uploaded artwork is used only for the purpose of preparing and delivering your embroidery digitizing or design project.

4. Sharing of Information

We do not sell your personal information. We do not share your details with third parties except where necessary to deliver our services to you, or where required by law.

5. Cookies

Our website may use basic cookies or similar technologies to improve site functionality and understand how visitors use the site. You can disable cookies through your browser settings at any time.

6. Third-Party Links

Our website may contain links to third-party sites, such as WhatsApp or email services used for communication. We are not responsible for the privacy practices of those third-party services.

7. Your Rights

You may request access to, correction of, or deletion of the personal information you have shared with us at any time by contacting us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@expertartdigitizing.com.